Yes, the customer service at the site is fantastic! Very Helpful. The realism is striking. She looks and feels amazing. I did not expect her to look and feel so realistic. I got the gel-filled breasts, I think it’s worth the upgrade. They feel great, almost like the real thing. I also got the full body heating system, which is definitely worth the upgrade if you’re worried about the extra cost. The Best Doll ever! Love it!